![]() The Intel website lists a 'Serial IO Driver for Windows 10' with a. I appreciate for the troubleshooting steps which you have performed. As per the issue description I understand that you have an issue with the using touch screen with DELL XPS12 after performing a factory reset. One by one I just have to go into safe mode and disable it.ĭoes anyone know how to fix this problem? Hi, Thank you for posting on Microsoft Community. I also ran all the updates for the BIOS, CHIPSET, and DRIVER for the HOST Controller. HOWEVER I am unable to use the touch screen. Narrowed down the problem to having to start up the XPS in SAFE MODE disable the 'Intel Serial IO I2C Host Controller - 9c62' in device manager then it will finally boot up. I've reinstalled the XPS to factory setting and redid all updates. ![]() Running into an error on DELL XPS12 - Windows 8.1 - 64 bit When the Windows Update for the 'Intel Serial IO I2C Host Controller - 9c62' completed, the XPS rebooted and gave a unhappy blue screen with a SYSTEM_SERVICE_EXTENSION error. › Intel Serial Io Driver Windows 10 32bit ★ ★ ★
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